We offer a range of technical support options to our customers, including a dedicated support team that’s available during regular business hours. Our team is committed to providing timely and effective assistance to resolve any issues that arise, and we prioritize quick response times to minimize any potential problems for our customers.
For our Enterprise & Premium plans, we also offer Service Level Agreements (SLAs) for support. These provide specific guarantees for response and resolution times to ensure our customers receive fast and efficient support when they need it.
In terms of patching, we release regular updates to improve the software’s functionality and user experience. These updates follow industry best practices for patching, and we strive to release patches as soon as possible after any issues are identified. Our customers are notified of patch releases and can easily download and install the updates via our guides.
Overall, we’re committed to providing our customers with excellent operational support and patching to ensure that our software performs at the highest level. If you have any additional questions or concerns, please don’t hesitate to reach out to us.