Time To Restore Service (DORA Metrics)

Definition

Mean Time to Restore (MTTR) measures the average time it takes to restore service after a production failure. It assesses your team's ability to respond to and resolve incidents.

Why it Matters

A shorter MTTR means:

• Quick Recovery: Minimized downtime and faster restoration of services.
• Resilience: Demonstrates robust incident response processes.
• Customer Confidence: Prompt resolutions maintain trust and reduce the impact on user experience.

Efficient recovery processes are essential for maintaining service quality and reliability.

How to Use It

To reduce your MTTR:

• Develop Incident Response Plans: Have clear procedures in place for different types of failures.
• Monitor Systems Proactively: Use monitoring tools to detect issues early.
• Conduct Post-Incident Reviews: Analyze incidents to prevent future occurrences and improve response strategies.

Learn More

• Want to decrease your MTTR? Explore our comprehensive guide on MTTR for tips on enhancing your recovery processes.
• Start your trial now and see actionable results in minutes with the Oobeya Software Engineering Intelligence Platform.